Option 1)
- Click on start orb
- Type in search window: services.msc
- click ok
- Scroll down to Print spooler service and click on it in the right side window.
- On the left side click stop the service and wait forthe process to stop
- Do not close the window yet. You will have to restart it here later.
- next delete the print job in the printer queue
- then restart the spooler service
- Resubmit your new print job.
Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)
It is located in:
C:\WINDOWS\system32\spool\PRINTERS
Your print job will show 2 files there Example below:
00002.SHD
00002.SPL
Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service
That will definitely fix it.
Source: Bro_hero
